Chargeback Reason Codes

Merchant Account Chargeback Codes

Visa Chargeback Codes
30	Services not provided or Merchandise not received
41	Cancelled recurring transaction
53	Not as Described or Defective merchandise
57	Fraudulent multiple transactions
60	Requested copy illegible or Invalid
62	Counterfeit transaction
70	Account number on exception file
71	Declined authorization
72	No authorization obtained
73	Expired card
74	Late presentment
75	Cardholder does not recognize transaction
76	Incorrect transaction code
77	Non-matching account number
79	Requested transaction information not received
80	Incorrect transaction amount or account number
818	Fraudulent transaction (Card present)
82	Duplicate
83	Fraudulent transaction (Card not present)
85	Credit not processed
86	Paid by other means
90	Services not rendered (ATM or Visa travelmoney)
93	Risk identification service (RIS)
96	Transaction exceeds limited amount

MasterCard Chargeback Codes
4801	Requested transaction information not received
4802	Requested / Required information illegible or missing
4807	Warning bulletin file
4808	Requested / Required authorization not obtained
4812	Account number not on file
4831	Transaction amount differs
4834	Duplicate processing
4835	Card not valid or expired
4837	No cardholder authorization
4840	Fraudulent processing of transaction
4841	Canceled recurring transaction
4842	Late presentation
4846	Correct transaction currency code not provided
4847	Requested/Required Authorization Not Obtained and Fraudulent Transaction
4849	Questionable merchant activity
4850	Credit posted as a purchase
4853	Cardholder disputes - Services / merchandise defective or not as described
4854	Cardholder disputes - Not classified in other category (US cardholders only)
4855	Non receipt of merchandise
4857	Card activated telephone transactions
4859	Services not rendered
4860	Credit not processed
4862	Counterfeit Transaction - Magnetic stripe POS fraud
4863	Cardholder does not recognize - potential fraud (US Only)
4870	Chip Liability Shift
4871	Chip/PIN Liability Shift
4999	Domestic Chargeback Dispute (Europe Region Only)